Effective Date: June 15, 2023
Jiveworld, SPC, a California social purpose corporation, operates the www.jiveworld.com, www.jiveworld.app and www.lupa.app websites and subdomains, and the Jiveworld and Lupa branded browser-based and mobile applications. Together, these constitute our “Service” — the provision of digital language-learning tools based on the Jiveworld Method.
Types of Data Collected
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact you or authenticate your account ("Personal Data"). Such data currently include first name and email address (for general users of our Service) and institution name (for educators using our Service in the classroom).
We collect this minimal amount of information for the sole purpose of providing our Service to you, including the sending of certain transactional or other mandatory emails for account management purposes, and periodic communications regarding product updates and new features. You may opt out of any newsletters or marketing materials at any time by following the unsubscribe link at the bottom of any email we send. Teachers who sign up for an educator’s account may receive a one-time welcome email from us.
If you purchase any premium content offered by our Service, the payment processors (Apple, Google Pay, Stripe) may ask you to provide additional Personal Data, including full name, address, zip code, and payment information. These payment processors adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, to ensure the secure handling of payment information. Such information is not stored on our servers, and its safeguarding is governed by the respective policies of Apple, Google, and Stripe.
Usage Data is data collected automatically either from the use of the Service or from the Service infrastructure itself. This Usage Data may include information that your device sends when you visit our site(s) or access our Service via a mobile device, such as your device’s Internet Protocol (IP) address, device type, operating system version, browser type, browser version, the web pages that you visit, the date and time of your visit, time spent on those pages, unique device identifiers and other diagnostic data.
We may send one or more cookies — small text files containing a string of alphanumeric characters — to your device that uniquely identifies your browser and helps you log in faster and enhance your navigation through our site(s). A cookie may also convey information about how you use the Service and allow us to track your usage over time. Other tracking technologies we may use to improve and analyze our Service include beacons, tags, and scripts. We collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. We do not allow third-party advertising networks to collect any information about the users of our Service.
Classroom Usage Data
We collect Usage Data from licensed users who are students in a classroom offered via our Service, which include progress on class assignments, and the utilization of certain features (e.g. saving vocabulary) associated with language learning.
Use of Data Collected
We use or may use the data collected to:
Jiveworld, SPC only shares personal and usage data with third parties in a few limited circumstances, as described below. We do not rent or sell information to third parties for marketing or other purposes.
If we sell, divest or transfer our business, we will not transfer Personal Data of our users unless the new owner intends to maintain and provide the Service as a going concern, and provided that the new owner has agreed to data privacy standards no less stringent than our own. In such case we will provide you with notice and an opportunity to opt out of the transfer of any personally identifiable data.
Storage & Processing
Any information collected on Jiveworld, SPC’s servers is stored and processed in the United States. If you access our Service from outside of the United States, you consent to have your data transferred to the United States.
Keeping Information Safe
Jiveworld, SPC abides by the Center for Internet Security's Critical Security Controls cybersecurity framework. We maintain strict administrative, technical and physical procedures to protect information stored on our cloud-hosted servers, which are located in the United States. Access to information is limited to only those employees who require it to perform their job functions. We use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard the user registration process. Other security safeguards include, but are not limited to, data encryption and firewalls.
Following the closing of a user account, we will de-identify Personal Data by removing unique identifiers. We may retain de-identified profile information and content for a reasonable time for backup, archival, research, or audit purposes.
We may also retain Usage Data for internal analysis purposes, to strengthen the security or improve the functionality of our Service, or if we are legally obligated to retain this data.
Jiveworld, SPC’s products and services are not designed for children under the age of 13. We do not market to or knowingly collect personally identifiable information from such children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us at [email protected] so that we may remove that information from our servers.